Refund policy

Returns

Our store policy is as follows: All eligible items may be returned for a full refund or store credit within 30 days of purchase. We cannot offer refunds nor exchanges for orders past 30 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Hair products cannot be opened, tampered with, nor used for health and security reasons. 

Visit http://stardusthairco.returnscenter.com to initiate the return or exchange process.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping a package over $75, you should consider using a trackable shipping service or purchase shipping insurance.

non-returnable items:
Bangs
Ponytails
Stylist Kits (both Original White and Limited Edition)
Accessories (Shampoo, Conditioner, Leave In, Color Ring, Extension Organizer Board, Combs, Brushes, Remover)
Anything bought during a promotional period

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

All ISSE purchases are non-refundable. Questions? Contact info@stardusthair.co

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@stardusthair.co.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@stardusthair.co and send your item to: Stardust Hair Co., 8125 Lankershim Blvd, North Hollywood, CA 91605

Shipping
To return your product, you should mail your product to: Stardust Hair Co., 8125 Lankershim Blvd, North Hollywood, CA 91605

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.